Egyptian Commercial Bank

 
 
“Alo Bank” answers customer inquiries

As it prepared to launch Egypt’s first Platinum MasterCard, the Egyptian Commercial Bank looked to Raya Contact Center for a vigorous, top-notch customer care system that would cater to Platinum card customers, as well as the bank’s retail and corporate clientele.

Powered by Raya Contact Center, the Egyptian Commercial Bank launched its new toll-free “Alo Bank” 19322 number in 2004. Raya’s ample banking sector contact center experience made it a natural choice for the bank, which needed professional telesales and telemarketing services for products that included credit, ATM and debit cards, personal and auto loans, CD and saving schemes, as well as the bank’s "Forset El-Omr" monthly prize winning certificate.

With all of these offerings, Raya was always able to handle a variety of customer inquiries in a professional, efficient and effective manner, providing the bank’s clientele with superior customer service every time.