Dec - 2009	Raya Provides Co-Location Services for Fawry Data Center
Dec - 2009	Raya Information Technology implements ICT infrastructure systems for Nile University
Nov - 2009	Raya Commits to Corporate Social Responsibility and to Social Development
Oct - 2009	Raya Contact Center implements Banking Best Practices for Ahli United Bank (Egypt)
Aug - 2009	The Global Information Assurance Certification Awarded to Raya Integration Information Security Engineer
Aug - 2009	RAYA Integration: the first Egyptian organization to join the British Standard Institute ISO 27001 Associate Consultant Program
Jul - 2009	Raya offers Al Mashreq Bank data center hosting services for the second year
Jun - 2009	A Unified Channel for Carrier's Customers
May - 2009	Raya Volunteers Teach Students Life Skills
Apr - 2009	Raya ventures into the glass industry
Mar - 2009	Raya holds its annual Raya Summit
Jan - 2009	General Motors Middle East Amplifies Its Customer Care Support Through Raya Contact Center
Jan - 2009	Raya will focus on solutions that boost the ROI

Raya Information Technology implements ICT infrastructure systems for Nile University

Raya Information Technology signed an agreement with Nile University for the provision of the first phase of high speed state of the art digital data network service among Nile University’s various buildings and its data center. The project includes the implementation of infrastructure cabling systems, network infrastructure systems and light current systems for the university.

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Raya Commits to Corporate Social Responsibility and to Social Development

As part of its corporate social responsibility program, Raya has been directing its efforts towards sustainable development and philanthropic activities, with the aim of contributing to the advancement of the Egyptian society at large. Raya’s initiatives can be seen in the fields of education and health.

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Raya Provides Co-Location Services for Fawry Data Center

Raya signed a contract with Fawry in November 2008 for the provision of state-of-the-art data center hosting services including data center co-location and server administration services.

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Raya Contact Center implements Banking Best Practices for Ahli United Bank (Egypt)

Ahli United Bank – Egypt (AUB) signed a contract with Raya Contact Center for the implementation of banking tele-services support for loans and accounts to handle customer inquiries in an efficient and effective manner, providing the bank's clientele with superior customer service. Raya Contact Center will also provide additional services including database profiling and validation, general inquiries, complaints handling, marketing and advertising campaign handling, and ensuring high customer satisfaction levels.

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Raya Volunteers Teach Students Life Skills

In line with its commitment to contribute to community development, specifically in the 6th of October governorate, Raya launched a joint initiative with Injaz NGO aimed at helping students bridge the gap between academic education and the business world and equipping them with a set of life management skills. A group of Raya employees volunteered to spend one hour a week teaching public school students soft skills that would help them in their future careers and prepare them for the business world. Skills taught included decision making and communication skills, as well as how to acquire long-term vision.

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General Motors Middle East Amplifies Its Customer Care Support Through Raya Contact Center

In a move to strengthen its customer relationship and overall ownership experience, General Motors Middle East Operations (GM MEO) partnered with Raya Contact Center to manage communications with its customers across the Middle East. GM MEO chose Raya Contact Center to provide services for Chevrolet, Cadillac, GMC, HUMMER, Saab and Opel customers in Saudi Arabia, Bahrain, Oman, Qatar, Syria, Lebanon, Jordan, Kuwait, United Arab Emirates and Yemen.

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Raya will focus on solutions that boost the ROI

Hesham Abd El Rassoul, Raya IT CEO, announced that the company's strategy in 2009 will focus on providing solutions for the banking and telecom sectors, for which Raya already implemented huge projects in 2008. Raya will continue focusing on the government sector through solutions and services that increase the ROI margins for the government in the IT and telecommunications field.

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Raya ventures into the glass industry

Raya ventured into the glass processing industry in partnership with Interpane, a leading German company in the field of innovative architectural glass products. The new company will operate under the name Interpane Egypt LLC, with 50% stake for Raya and the other 50% for Interpane. Interpane Egypt will have the exclusive right to distribute the Interpane License to other glass manufacturing and processing factories in Egypt.

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Raya holds its annual Raya Summit

Raya organized its annual Summit for 2009, which took place from 12 – 14 March 2009 in Intercontinental Soma Bay. The event was attended by Raya's top-notch customers in a mood of relaxation, as well as informative sessions about different ICT industry topics. Among the activities and sessions that took place were presentations by guest speakers, a Customer Appreciation Ceremony, Raya strategic updates and Raya Olympics.

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A Unified Channel for Carrier's Customers


Miraco Carrier, the leading Egyptian and global manufacturer and exporter of air conditioners, chose Raya Contact Center to unify communications between its customers and all its management and customer satisfaction departments.

Identifying the need to measure Miraco's customer satisfaction, Raya Contact Center's solution offers a minor initial investment, rapid setup, optimized staffing & scheduling and state-of the –art technology tailored to Miraco Carrier's needs.

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