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International Account Representative
Responsibilities
  •  Listening to audio files
  • Providing accurate conversion of the audio files into text files.
  • To convert all messages in accordance with the most up to date language rules.
  • To look at the screen when keying to increase speed and accuracy.

Qualifications & Skills

  • Fresh graduates.
  • listen and understand the relevant English dialect.
  • Possess a minimum of 30 words per minute touch typing.

 

To Apply for the below vacancies, please e-mail your CV as a word attachment, stating the title of the vacancy in the subject line.

hr_rcc@rayacorp.com back to top
   
Administration Supervisor
Responsibilities
  • Acts as the liaison between branches and headquarter.
  • Supervise the response and the follow up of shops enquiries by e-mail, telephone and visits.
  • Audit and monitor contracted services companies (Security, Cleaning, Maintenance…etc).
  • Ensure that shops monthly invoices are paid (Phones, Electricity….etc).
  • Manage and maintain the filling system of shops' documents.
  • Arrange training schedules for stores' employees.
  • Follow up on purchasing and distribution of uniforms, stationary and all requirements after shop opening.
  • Working closely with legal members to finalize contracts of new shops or the renewal of old ones.

Qualifications & Skills

  • University graduate.
  • 7 years of relevant work experience.
  • Excellent command of English language.
  • Strong computer literature.
  • Outstanding leadership skills

To Apply for the below vacancies, please e-mail your CV as a word attachment, stating the title of the vacancy in the subject line.
hr_retail@rayacorp.com back to top
   
Customer Relation Center Agent - RI

Responsibilities

  • Customer Calls Management Including Receiving, Logging, Dispatching & Closing of Customer Calls with the objective to maintain Customer Satisfaction.

Qualifications & Skills

  • Bsc or BA from a recognized University.
  • Min Graduation Grade     :  Good.
  • Years of Experience :   0 - 2 Years.
  • Military Status :  Completed or Exempted.
  • Previous Experience in Call Centers Environment is highly preferred.
  • Good Command of English.

 

To Apply for the above vacancy, please e-mail your CV as a word attachment, stating the title of the vacancy in the subject line.
 
hr_itlob@rayacorp.com back to top
     
Senior Repair Center Rep. - RI

Responsibilities
  • Testing & filtering of Field Returned Parts, In house repair of defected items & Quality Control On Parts returned to Field in addition to Internal / External Customer Satisfaction.

Qualifications & Skills

  • Bsc of Computer Science or Information Technology from a 4 Years Higher Institute.  
  • Permanent Residence in Cairo.
  • Min Graduation Grade  :  Good.
  • Years of Experience  :  1 – 3 Years.
  • Military Status  :  Completed or Exempted.
  • Previous Experience in Computers, Mechanics & Microsoft S/W is highly preferred.
  • Good Command of English

 

To Apply for the above vacancy, please e-mail your CV as a word attachment, stating the title of the vacancy in the subject line.
 
hr_itlob@rayacorp.com back to top
     
Senior Supply Chain Mgmt - RI

Responsibilities
  • Management & Control of Supply Chain Including Management of Service Parts Ordering, Shipping, Receiving and Internal / External Customer Satisfaction Management.

Qualifications & Skills

  • Bsc of Commerce or other similar studies .
  • Residence in Cairo or Giza .
  • Min Graduation Grade  :  Good .
  • Years of Experience  :  2 – 3 Years.
  • Military Status  :  Completed or Exempted.
  •  Knowledge or Studies of Purchasing & Logistics is highly preferred.
  • Very Good Command of English..

 

To Apply for the above vacancy, please e-mail your CV as a word attachment, stating the title of the vacancy in the subject line.
 
hr_itlob@rayacorp.com back to top
 
 
Business Analyst


Responsibilities

  • Prepare Weekly reports for Revenue Analysis
  • Participate in the Reports of the Monthly Business Review Meetings
  • Ad Hoc reporting
  • Perform Variance Analysis ( Actual against Plan )

Qualifications & Skills

  • B.Sc. of Commerce
  • Good analytical skills
  • Good in MS office.
  • Team player
  • Great sense of ownership

To Apply for the above vacancy, please e-mail your CV as a word attachment, stating the title of the vacancy in the subject line.
 
hr_distribution@rayacorp.com  back to top
 
Operator


Responsibilities

 

Operate telephone business systems equipment to relay incoming and outgoing calls. May supply information to callers and record messages.

  • Handling the general voice mail.

  • Handling all Local/International incoming calls, greeting callers, providing information, transferring calls and/or taking messages as necessary.

  • Operate communication systems.

  • Route emergency calls appropriately.

  • Notifying individuals of telephone calls, using interoffice communication equipment.

  • Relay and route written and verbal messages.

  • Place telephone calls or arrange conference calls as instructed.

  • Establishing and Maintaining Interpersonal Relationships

Qualifications & Skills

  • 0-2 years of experience
  • Active listening skills
  • Good Communication skills
  • Work under pressure
  • People/Service Oriented
  • Fluent in English
  • Presentable

To Apply for the above vacancy, please e-mail your CV as a word attachment, stating the title of the vacancy in the subject line.
 
hr@rayacorp.com back to top
Warehouse Administrator - RI

Responsibilities
  • Management & Control of Customer Service Warehouses Including Service Parts Storage Management, Delivery to Customer Sites and Internal / External Customer Satisfaction Management.

Qualifications & Skills

  • Bsc. of Commerce or other similar studies.
  • Residence in any of the following Cities : Cairo, Giza, Alex, Zakazik, & Mansoura.
  • Min Graduation Grade  : Good
  • Years of Experience  :  0 – 2 Years
  • Military Status  :  Completed or Exempted
  • Knowledge or Studies of Purchasing & Logistics is highly preferred
  • Good Command of English

 

To Apply for the above vacancy, please e-mail your CV as a word attachment, stating the title of the vacancy in the subject line.
 
hr_itlob@rayacorp.com back to top
 
 
Department Secretary

Responsibilities
  • Responsible for Office Administration:

  1. Manage and maintain executives' schedules.

  2. Prepare invoices, reports, memos, letters, financial statements and other documents, using word processing, spreadsheet, database, or presentation software.

  3. Read and analyze incoming memos, submissions, and reports to determine their significance and plan their distribution.

  4. Open, sort, and distribute incoming correspondence, including faxes and email.

  5. File and retrieve corporate documents, records, and reports.

  6. Greet visitors and determine whether they should be given access to specific individuals

  • Attend GM meeting , take accurate notes , write the minutes of meeting
  • Receive customers’ complaints and solicit solutions to their problems.
  • Prepare agendas and make arrangements for committee, board, and other meetings organization.
  • Prepare responses to correspondence containing routine inquiries.

Qualifications & Skills

  • Bachelor degree from a recognized University.
  • Minimum Graduation Grade : Good.
  • Years of Experience : 2 - 4 Years.
  • Strong Interpersonal skills with executive level.
  • Goal oriented, team player and ability to work independently.
  • Very good command of English language.

To Apply for the above vacancy, please e-mail your CV as a word attachment, stating the title of the vacancy in the subject line.
 
hr_itbl@rayacorp.com back to top
 
Stock Keeper

Responsibilities
  • Management of Customer Service Warehouses and Premises Control.
  • Accounted to maintain Control on Customer Service Assets & Defective Parts
  • Responsible for Couriers & Office Boys Management
  • Maintain and exceed Internal & External Customer Satisfaction.
  • Data Entry & Information Reporting.
  • Maintain Parts Reorder Level.

Qualifications & Skills

  • Bsc of Commerce - English Section
    Preferably from the following Universities :
    - Ain Shams University
    - Cairo University
  • Min Graduation Grade : Good
  • Candidate Age : 22 - 26 Years max
  • Years of Experience : 0 – 2 Years max
  • Military Service : Completed or Exempted
  • Previous Experience as Stock Keeper or Purchasing & Logistics Administrator is highly Preferred
  • Self Motivated, Owner & Committed
  • Very Good Command of English

To Apply for the above vacancy, please e-mail your CV as a word attachment, stating the title of the vacancy in the subject line.
 
hr_itbl@rayacorp.com back to top
 
Customer Service Sales Representative

Responsibilities
  • Responsible for promoting of service sales.
  • Accountable for developing sales plans.
  • Handling the issuance of technical proposals.
  • Generate new sales leads.
  • Manage Sales Calls.
  • Accountable for achieving Sales targets as per plan.

Qualifications & Skills

  • B.Sc .of Computer Science or Communication
  • Minimum Graduation Grade : Good
  • Years of Experience : 0 - 1 years
  • Military Status : Completed or exempted.
  • Strong Interpersonal and presentation skills with executive level.
  • Goal oriented, team player and able to work independently.
  • Very Good Command of English language (spoken, written and understanding)
  • Preferred Gender: Male

To Apply for the above vacancy, please e-mail your CV as a word attachment, stating the title of the vacancy in the subject line.
 
hr_itbl@rayacorp.com back to top
 
Customer Relation Center Administrator

Responsibilities
  • Receiving customers’ calls.
  • Dispatching calls.
  • Calls registration in the system and closing them.
  • Preventive maintenance monitoring
  • Contact with supplier.
  • Update database records.
  • Weekly and monthly reports.
  • Testing defective parts and replacement with new.
  • Follow up calls to insure closing.
  • Give clear and accurate description of customer problem to CSE.

Qualifications & Skills

  • Bachelor Degree from a recognized University.
  • 0 to 2 years of experience in same field (Call Center).
  • Good command of understanding, reading and writing English.
  • Good computer skills.
  • Friendly.
  • Good listening.
  • Open minded.
  • Problem solving.
  • Time management.
  • Ownership.
  • Helpful.
  • Speech fluent.

To Apply for the above vacancy, please e-mail your CV as a word attachment, stating the title of the vacancy in the subject line.
 
hr_itbl@rayacorp.com back to top
 
Senior Supply Chain Administrator

Responsibilities
  • Purchase the highest quality merchandise at the lowest possible price and in correct amounts.
  • Prepare purchase orders, solicit bid proposals and review requisitions for goods and services.
  • Research and evaluate suppliers based on price, quality, selection, service, support, availability, reliability, production and distribution capabilities, and the supplier's reputation and history.
  • Analyze price proposals, financial reports, and other data and information to determine reasonable prices.
  • Monitor and follow applicable laws and regulations.
  • Negotiate, or renegotiate, and administer contracts with suppliers, vendors, and other representatives.
  • Monitor shipments to ensure that goods come in on time, and in the event of problems trace shipments and follow up undelivered goods.
  • Confer with staff, users, and vendors to discuss defective or unacceptable goods or services and determine corrective action.
  • Evaluate and monitor contract performance to ensure compliance with contractual obligations and to determine need for changes.
  • Maintain and review computerized or manual records of items purchased, costs, delivery, product
    performance, and inventories.

Qualifications & Skills

  • B.Sc. of Commerce or other similar studies
  • Residence in Cairo or Giza
  • Min Graduation Grade : Good
  • Years of Experience : 2 – 5 Years
  • Military Status : Completed or Exempted
  • Knowledge or Studies of Purchasing & Logistics is highly preferred
  • Very Good Command of English

To Apply for the above vacancy, please e-mail your CV as a word attachment, stating the title of the vacancy in the subject line.
 
hr_itbl@rayacorp.com back to top
 
Warehouse Administrator

Responsibilities
  • Management of Customer Service Warehouses and Premises Control Including Service Parts Storage Management
  • Accounted to maintain Control on Customer Service Assets & Defective Parts
  • Responsible for Couriers & Office Boys Management
  • Delivery to Customer Sites and Internal / External Customer Satisfaction Management.
  • Maintain and exceed Internal & External Customer Satisfaction.
  • Data Entry & Information Reporting.
  • Maintain Parts Reorder Level.

Qualifications & Skills

  • B.Sc. of Commerce or other similar studies
  • Residence in any of the following Cities : Cairo, Giza, Alex, Zakazik, & Mansoura
  • Min Graduation Grade : Good
  • Years of Experience : 0 – 2 Years
  • Military Status : Completed or Exempted
  • Knowledge or Studies of Purchasing & Logistics is highly preferred
  • Very Good Command of English

To Apply for the above vacancy, please e-mail your CV as a word attachment, stating the title of the vacancy in the subject line.
 
hr_itbl@rayacorp.com back to top
 
Senior Internal Auditor


Responsibilities

  • Supervise a team by monitored progress and outcomes against plan/budget and adjusted parameters and resources accordingly.
  • Reporting progress on his assignments to internal audit manager.
  • Enhance technical skills, invade new technologies/tools by applied appropriate accounting principles and auditing standards
  • Understands subsidiary’s business objectives, risks and controls
  • Evaluating the internal control environment.
  • Evaluating the adequacy of designed controls and whether placed in operation.
  • Ensuring adherence to pre set policies and procedure.
  • Examining the internal controls structure according to work audit programs.
  • Implementation of audit program.
  • Auditing the financial statements and checking the reliability & accuracy of accounting records according to work audit program.
  • Performing analytical procedures and creating links and rational relations between the financial statements.
  • Participate in setting engagement audit planning steps and risk assessment
  • Wrapping up the engagement file.

Qualifications & Skills

  • BA Commerce, major accounting.
  • 5-6 years of experience in an international audit firm.
  • Wide range of experience in auditing various types of industries.
  • Professional experience in design and evaluation of internal controls.
  • Solid auditing and accounting background.
  • Teamwork, seeks to understand role in the team, always striving for the good of the whole.
  • Leadership abilities and skills.
  • Time management.
  • Analytical thinking.

To Apply for the above vacancy, please e-mail your CV as a word attachment, stating the title of the vacancy in the subject line.
 
amany_mahmoud@rayacorp.com back to top
 
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Customer Relation Management Senior Rep.


Responsibilities

  • Execute customer loyalty programs in coordination with Marketing dept. to insure that program terms and details are executed and running effectively.
  • Conduct customer satisfaction surveys to measure customer satisfaction and dissatisfaction factors.
  • Analyze survey results and report statistics ‘to management to set the proper re-gain loyalty actions.
  • Send “customer welcome kit” to customer upon activation and conduct a welcome call, introducing the CRM dept. in brief to set a professional image and relation with the customer.
  • Insure activation of customer tools such as ID/password for his accessible links on the web.
  • Gathering data about loyalty programs for telecom / data operators applied in Egypt and worldwide.
  • Propose and suggest creative ideas for customer loyalty programs. 

Qualifications & Skills

  • University graduated (preferably AUC with a degree in marketing or public relations). 
  • Minimum 2 yrs experience (preferably in customer relations or marketing).
  • Excellent communication skills.
  • High analytical thinking.

To Apply for the above vacancy, please e-mail your CV as a word attachment, stating the title of the vacancy in the subject line.

rt_hr@rayacorp.com  back to top
 
Customer Retention Executive


Responsibilities

  • Renew customer contracts to insure continuity of the business.
  • Re-evaluate each contract with the account manager before renewal approach, to insure getting the customer acceptance renewing the contract.
  • Follow-up customer complaints to maintain and keep a full and global awareness of customer lifecycle and history.
  • Conduct periodical visits to customers for vertical sales (upgrades, VAS, etc..) in coordination with the account manager.
  • Build continuous relation with the customer and act as his representative inside the organization.

Qualifications & Skills

  • University Graduated
  • At least 1 year experience in sales or 2 years in Customer Care. .
  • Excellent time management, communication and interpersonal skills.
  • Ability to understand problems and understand customer needs.
  • Ability to offer alternative solutions to the customer

To Apply for the above vacancy, please e-mail your CV as a word attachment, stating the title of the vacancy in the subject line.

rt_hr@rayacorp.com  back to top
 
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