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From Egypt – The Smart-Shoring Destination – Raya Contact Center (RCC) emerged to act as your right Business Process Outsourcing (BPO) partner, and offer you full scope of outsourced contact center services that boost customer interaction with greater cost efficiency and risk mitigation using flexible operational models that understand your business needs like in-sourcing, co-sourcing or outsourcing.
To comply with the increasing demands on its services, Raya Contact Center has moved to a new building with a state-of-the-art telecom infrastructure on 5000m2 that has a capacity of 1,200 seats that are occupied by more than 1,700 multilingual internationally certified agents.
Known for the quality of its services as an ISO certified call center for the last five years in a row and COPC certified as of November 2007, RCC provides its specialized services and industry best practices to Global Fortune 500 clients including Microsoft, Intel, CISCO, Vodafone, Dell, McDonald’s, HTC, P&G, Coca Cola, Unilever, General Motors, Barclays Bank & many others in the Middle Eastern, European, the USA, Australian and Japanese markets.
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